Have you ever needed to urgently find a DM and scrambled frantically to find what you need but only to be met with lack-luster search functionality and heightened annoyance? This can be especially apparent if you’re searching a DM thread to find past customer responses and customer engagements.
Twitter has come to the party with the introduction of a feature that allows users to enter keywords within the search bar to find certain messages.
Twitter’s new update to DM search now enables users to filter their queries into four specific segments:
- All – This displays all the results for a query which include username and key term matches.
- People – This highlights relevant usernames based on your search term(s).
- Groups – This will show group chats that pertain to your search term.
- Messages – This will display keyword matches in specific DMs.
Although the new feature sounds basic, it will make it a lot easier for users to scan through their DMs, providing a new level of functionality for searching through DMs. If you take this into consideration for customer service, it’s an extremely powerful tool to chase up o n responses and engagements.
Twitter in the past has experimented with other advanced search features, but the ability to search by message content is one of those features users didn’t know they needed until they had it.
Twitter’s new DM search options started rolling to users as of yesterday.
